Privacy Policy

Who is the data controller

Vital Track is the controller of the personal data collected directly on this website, for example through the contact form. When we provide services to hospitals and other health services, those services are the controllers of their patients’ data, and Vital Track acts as the processor, following the client’s instructions and the signed contract.

What data we collect

We may collect the following data:

• Data you provide: name, email, phone, job title, institution name and type, products of interest and message content.
• Browsing data: IP address, browser and device type, pages visited and date and time of access, which may be collected by cookies and similar technologies, when used.

This website is not a channel for health data. Please do not provide patient data or other sensitive personal data in forms or messages.

What we use your data for

We use personal data for the following purposes, based on the legal bases of the LGPD that apply to each case, such as performance of preliminary procedures related to a contract, legitimate interest, compliance with a legal obligation and consent:

• Reply to your requests and schedule demonstrations.
• Present solutions related to the interest you indicated.
• Maintain the security, operation and improvement of the website.
• Comply with legal or regulatory obligations and exercise rights in judicial, administrative or arbitration proceedings.

Who we share it with

We do not sell personal data. We may share it with suppliers that help us operate the website and handle requests (such as hosting, email delivery and form tools), subject to duties of confidentiality and security, and with authorities when there is a legal obligation or an order from a competent authority. Some suppliers may process data outside Brazil; in those cases, we seek to adopt safeguards compatible with the LGPD.

Cookies

This website may use cookies and similar technologies for operation, security and usage analysis. You can manage or block cookies in your browser settings, which may affect some features of the website.

How long we keep the data

We keep the data for as long as necessary to fulfill the purposes described in this policy, comply with legal or regulatory obligations and exercise rights in proceedings. After that, the data is deleted or anonymized, as provided by law.

Security

We adopt reasonable technical and administrative measures to protect personal data against unauthorized access and accidental or unlawful destruction, loss, alteration or disclosure. No system is completely immune to risk, so absolute security cannot be guaranteed.

Your rights (LGPD)

Under Article 18 of the LGPD, you may request, at any time and upon request:

• Confirmation that processing exists and access to your data.
• Correction of incomplete, inaccurate or outdated data.
• Anonymization, blocking or deletion of unnecessary or excessive data, or data processed in violation of the law.
• Data portability, under the regulations.
• Deletion of data processed on the basis of your consent.
• Information about whom we share your data with.
• Information about the possibility of not giving consent and about the consequences of refusing.
• Withdrawal of consent.

To exercise these rights, write to the email address below. We may ask for additional information to confirm your identity. You may also file a complaint with the Brazilian National Data Protection Authority (ANPD).

Data Protection Officer (DPO)

For questions, requests or complaints about this policy and about the processing of personal data, contact our privacy channel at contato@vitaltrack.com.br, which also serves the data protection officer, under Article 41 of the LGPD.

Children and teenagers

This website is not directed at people under 18, and we do not knowingly collect personal data from children or teenagers.

Changes to this policy

We may update this policy at any time. The current version is always available on this page, with the date of the last update.